06. How is knowledge transferred between team members when someone transitions off a client project?
(Last edited: Friday, 24 January 2025, 11:40 AM)
Answer:
Team 1:
Just as with onboarding new members, the departing team member organizes a series of knowledge transfer and shadowing sessions. They walk the remaining or incoming teammates through ongoing tasks, highlight upcoming milestones, and clarify any complexities that may not be fully documented.
Team 2:
Mostly by shadowing a team member who is already familiar with the system and analyzing the tickets.