05. When onboarding new team members to a client project, what steps are taken to familiarize them with the client’s requirements and processes?
(Last edited: Friday, 24 January 2025, 11:40 AM)
Answer:
Team 1:
Knowledge Transfer (KT) Sessions:
Senior team members or subject matter experts provide structured overviews of the project, including business and technical requirements.
Shadowing:
The new member shadows more experienced colleagues during ticket resolution, client calls, or design sessions. This hands-on approach allows them to learn the nuances of the project.
Documentation Review:
The new team member is directed to internal resources like OneNote, Confluence pages, or Google Sheets, where we document frequently asked questions, workflows, and key architectural details.
Team 2:
First, they are introduced to the client’s working structure – communications, working on daily tasks, and letting them know points of contact, both within the Inforce team and with the client.
Then, they are introduced to the application that we work on.