04. What does the ongoing communication process with a client typically involve? How is the team internally organized to manage communication with the client?
(Last edited: Friday, 24 January 2025, 11:39 AM)
Answer:
Team 1:
Client Updates:
We provide regular updates
regarding completed tickets and the current status of ongoing tasks. If a
ticket is finished, we notify the client, highlighting what was done and any
next steps.
Internal Sync Meetings:
We hold regular internal
meetings where each team member shares:
Completed tasks
Current tasks
Upcoming tasks
Any blockers or impediments
This helps keep Luna (our
Project Manager) and the rest of the team aligned. Luna consolidates our
updates to ensure the client receives clear, consistent communication.
Team 2:
First, we internally discuss with our team lead if we have any questions. Then we ask those questions on client calls, via Jira ticket comments, or emails. For greater transparency, it is always recommended that communication be in written form.